Customer Solutions Consultant

Who we are

We're a company dedicated to building and developing a Software as a Service that simplifies the planning and execution of transporting raw materials by sea.

Klaveness Digital AS was created on the back of Torvald Klaveness, a company that has provided efficient and dependable shipping services to industrial cargo customers worldwide for more than 75 years. Our unique expertise in shipping and supply chain is what sets us apart.

What we do at Klaveness Digital

Our solution, CargoValue, simplifies processes, saving our customers time and money. It provides real-time data for confident decision-making and facilitates collaboration across organizations. Our goal is to ensure that raw materials always reach their destination on time, safeguarding uninterrupted production.

Together with our customers we are changing the way industrial companies manage their maritime supply chain, building the next generation of resilient, decarbonized, and cost-effective supply chains.  

Our dedicated team of software engineers, data scientists, and shipping and logistics specialists are located in Oslo, Singapore, and São Paulo. With a global presence, we serve some of the world’s largest industrial customers such as Alcoa, Hydro, Citrosuco, and South32. 

The Role

As a Customer Solutions Consultant, you will be an integral part of the Commercial team, playing a dual role in both enhancing the sales process and managing a portfolio of accounts to drive the adoption of our solution.

Your deep understanding of the industry will be critical as you contribute to the sales process. By effectively demonstrating how CargoValue is benefiting existing customers, you will aid the sales team in securing new business and fostering broader adoption of the platform.

Managing your customer portfolio will not only deepen your industry knowledge but also equip you with valuable insights and experiences. These insights will enable you to serve as an expert solution advisor, applying your learning to develop your existing customers' businesses and effectively engage with potential new clients.

This dual role provides a unique opportunity to interact with both existing and potential customers, enhancing your expertise and positioning you as a key player in driving the success of our solution.

The position will be based in Oslo. 

Key Responsibilities

• Manage your own enterprise customer portfolio with responsibility for retention, renewals and growth.

• Active involvement in the sales process as a solution specialist, tasked with scoping and demonstrating the solution for potential customers.

• Collaborate with the product development team to relay customer feedback and help steer the evolution of CargoValue.

• Conduct workshops, training sessions, and presentations to educate clients about the features and benefits of our solutions.

 Ideal Candidate

• We believe the right candidate for this role has experience from consultancy and/or other customer facing roles.

• Has a proactive and exploratory approach to understand the customer’s business, pains and opportunities.

• Experience in supply chain management, preferably within the shipping or logistics industry is a bonus but not a requirement.

• Excellent communication and interpersonal skills, capable of building and maintaining strong professional relationships.

 Why Join Us?

• Be part of a forward-thinking company that's leading digital transformation in the shipping industry.

• Collaborate with a global team of passionate professionals dedicated to innovation and quality.

• Benefit from a competitive salary, comprehensive health benefits, and a commitment to career development.

How to Apply

Ready to improve the nature of shipping with Klaveness Digital? Send your resume and a brief cover letter explaining why you’re motivated for this role. We look forward to hearing how you can contribute to our team!

Should you wish to know more then you can contact our CCO, Jeremy Freeman (+47 471 54 140) directly for an informal chat.